Shipping policy

Thank you for shopping with us. We are committed to processing and delivering your order safely and efficiently.

Order Processing

Orders are processed within 1–3 business days, excluding weekends and holidays. You will receive a confirmation email after placing your order and tracking information once it ships.

Estimated Delivery Times

• United States: 3–7 business days

• International orders: 7–21 business days

Delivery times are estimates and may be affected by carrier delays, weather, customs, holidays, or other circumstances outside our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on the destination, package weight, and selected delivery method. Free shipping may be offered during qualifying promotions.

International Orders

Customers are responsible for any customs duties, import taxes, or additional fees charged by their country. These fees are not included in the product price or shipping charge.

Tracking

When tracking is available, a tracking number will be sent by email. Please allow up to 48 hours for the carrier’s tracking information to update.

Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if an address needs to be corrected. We cannot guarantee changes after an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us with your order number and photographs of any damage. We will work with the shipping carrier to investigate and help resolve the issue.

Delivered Packages

We are not responsible for packages marked as delivered by the carrier that are later reported missing or stolen. Please check with household members, neighbors, and the carrier before contacting us.

Questions

For questions about your order or shipment, please contact our customer-service team and include your name and order number.